What to Expect When You Work With Us Blinds by Design – Customer Journey

We Get It—Working with Trades Can Be a Headache
No-shows. No callbacks. No idea what’s going on.
That’s not us.

At Blinds by Design, we keep things simple, clear, and human—from the first message to the final install.

Here’s How It Works:

1. Reach Out – However You Like

Found us on Instagram? Heard us on the radio? Walked past the showroom?
However you connect, we’ll respond fast and keep it easy.

We’ll chat about what you need—blinds, shutters, Crimsafe doors, motorisation, or a full transformation. No pressure. Just good advice.

2. Let’s Chat About Your Space

We’ll ask a few quick questions about your goals, style, and budget.

You can:

Drop into the showroom, or

Book an in-home consult with one of our team (we call them quote gurus for a reason)

Either way, you’ll get honest guidance and expert support.

3. In-Home Measure & Quote

• We come to you.
• No pushy sales pitch—just straight-up advice and product knowledge.
• We’ll measure, explain your options, and send a clear, detailed quote shortly after. No hidden fees. No weird fine print.

4. You Say Yes – We Get to Work

• Once you approve the quote, we:
• Send your deposit invoice
• Order your products (or make your Crimsafe in-house)
• Keep you updated on timelines—no chasing required

5. Installation Day

Our installer arrives on time, in uniform, and treats your home with care.
We work clean, fast, and precise—and check everything before we leave.

This is the exciting part, where it all comes to life.

6. Aftercare & Follow-Up

• You’ll hear from us again with:
• A thank you note
• Care tips
• A review request (only if you’re happy!)
• Need a tweak later? Want to add something to another room? We’re here.

7. You’re Part of the BBD Family

We’re not a one-and-done kind of business.
We want to be your go-to team for every room, every reno, and every upgrade.

You’ll see us on socials, around town, or at your mate’s place—we love referrals, and we love locals.

Got Questions? Just Ask.

We’re real people doing real work we’re proud of—and we’re always here to help.